Why Do Some Sites Work While Others Don’t?
Bertagnolli Enrico
75% of consumers judge a company’s credibility by its website (Stanford University study). This means having a website isn’t enough—it also has to be effective.
But what really makes a website perform well? Which elements turn it into a magnet that attracts visitors and converts them into customers? In this article, we’ll examine the key features of a successful website and how to implement them in your project.
Design is your brand’s digital business card. A professional design builds trust, keeping visitors on your site longer.
The essential elements of good design include:
✅ Visual Consistency
- Limit colors to 2–3 that match your brand.
- Pick up to two readable fonts—one for headings, one for body text.
- Maintain a uniform style for images and graphics.
✅ Intuitive Structure and Simple Navigation
- A clear, well-organized menu.
- Visible calls to action (like “Buy Now” or “Book a Consultation”).
- A shallow hierarchy so users reach pages in just a few clicks.
✅ Mobile-Optimized Layout
- Over 60% of web traffic is mobile, so your layout must be fully responsive.
- Adopt a responsive design for smooth browsing.
Content is what turns a casual visitor into a customer.
(a) Engaging Headlines and Subheadings
Good titles grab attention instantly. For example:
❌ “Welcome to Our Site” → Too generic.
✅ “Discover How to Increase Your Online Sales with the Perfect Website” → Engaging and value-driven.
(b) Clear, Direct Descriptions
Your copy should:
- Emphasize user benefits (e.g., “Save time with our platform”).
- Stay simple and straightforward, avoiding unnecessary jargon.
- Use bullet points to improve readability.
(c) Strategic Calls to Action
Steer visitors toward an action with clear CTAs such as:
- “Book Your Free Consultation Now”
- “Download Our Free Guide”
- “Buy with 10% Off”
(a) A slow website loses customers: 40% of users abandon a page if it takes more than 3 seconds to load.
Speed Optimization
- Compress images, using light formats like WebP.
- Minimize CSS, JavaScript, and HTML code.
- Use a CDN (Content Delivery Network) for faster global delivery.
Security and Reliability
- SSL (HTTPS): essential for protecting user data.
- Quality hosting to avoid downtime or slow response.
- Regular backups to prevent data loss.
Mobile Compatibility
- Large, clickable buttons.
- Text that’s easy to read without zooming.
- Images that scale to screen size.
A website that doesn’t show up on search engines is like a shop without a sign. SEO helps rank you on Google, bringing customers who are searching for your services.
On-Page Optimization
- Target strategic keywords in your headings and copy.
- Write persuasive meta descriptions to improve click-through rates.
- Structure content with well-organized H1, H2, H3 tags.
Internal and External Links
- Link to other relevant pages on your site to improve navigation and SEO.
- Earn links from trusted sites to grow your site’s credibility in Google’s view.
Local SEO
- List your business on Google My Business.
- Optimize your listing with reviews and quality images.
- Incorporate city or regional keywords as needed.
A trustworthy site converts more. Add these to build confidence:
✅ Testimonials and Reviews
Real, positive customer experiences are compelling endorsements.
✅ Certifications and Security Badges
For e-commerce, include logos for:
- SSL (secure connection)
- Payment providers (Visa, PayPal, Stripe)
- Industry associations
✅ Clear About Us and Contact Info
- Introduce your team with real photos.
- Include email, phone, and a physical address.
- Provide a simple, functional contact form.
Creating a successful website means combining appealing design, persuasive content, fast loading, SEO, and trust-building features.
Quick recap:
- Clean, professional design.
- Clear, engaging content.
- Speed and security at their best.
- SEO to be easily found on Google.
- Trust elements to convert visitors into customers.
If your current site isn’t delivering, now is the time to enhance it. In the next article, we’ll show you how to choose the best website builder for your needs.